Desktop Support Analyst

The ideal candidate for this role will excel at explaining intricate technical information to the non-technical user. You will be a good fit for this position if you are an individual who is most productive in an active and positive environment. If that sounds like you, Robert Half Technology has a Desktop Support Technician role with a company in the Manufacturing industry that may be the position for you. The ideal candidate for this position is motivated and has effective problem-solving abilities. Located in the Chicago Heights, Illinois, area, this Desktop Support Analyst role is long term temporary-to-fulltime in nature. FOR IMMEDIATE CONSIDERATION, FORWARD RESUMES TO dory.anne.padilla@rht.com How you will make an impact - Interface regularly and effectively with ticket submitters - Settle computer problems, and offer suggestions on appropriate action/solutions - Organize hardware repairs with the appropriate vendors - Support records of daily data communication transactions, issues and remedial actions taken or installation activities - Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals - Offer computer desktop support in accordance with established policies and procedures - Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems Job Requirements - 2+ years of desktop support or other related experience - Microsoft Office 365 experience - Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

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